At Stellar Goods, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and straightforward return and refund process.
We accept returns within 30 days of the delivery date.
To be eligible for a return:
Items must be unused, unworn, and in original condition
All original packaging and accessories must be included
Proof of purchase or order number is required
To initiate a return, please contact our support team:
📧 Email: info@stellargoodsofficial.com
📞 Phone: +1 505-926-1561
Our team will provide return instructions and, if applicable, a return authorization.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
If your item arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the issue so we can resolve it promptly.
Once we receive and inspect your returned item:
Approved refunds are processed within 5–7 business days
Refunds are issued to the original payment method
Please note:
Shipping fees paid at checkout are non-refundable, except in cases where an error occurred on our part.
If you would like to exchange an item for a different variant (such as size or color), please contact our support team.
All exchanges must fall within the 30-day return window and follow the same process as returns.
For safety and hygiene reasons, certain items may be marked as non-returnable.
This will be clearly stated on the product page where applicable.
If your order arrives incorrect or is missing items, please notify us within 7 days of delivery, and we will work to correct the issue as quickly as possible.
For any questions regarding returns or refunds, please contact us at:
📧 Email: info@stellargoodsofficial.com
📞 Phone: +1 505-926-1561
We are committed to providing a smooth and positive experience with Stellar Goods.